Delivery & Return Policy

Delivery Information

Welcome to Herbalae

We are committed to providing fast, secure, and reliable delivery services across the UAE.

We currently deliver only within the United Arab Emirates (UAE).

We offer FREE home delivery on all orders across the UAE.

Orders are usually delivered within 2–5 working days depending on your location.

Your privacy is important to us. All orders are packed securely in discreet packaging without revealing product details.

After placing your order, our team may contact you to confirm your order details before dispatch.

Please ensure your delivery address and contact information are correct to avoid delays.

If you receive a damaged, incorrect, or defective product, please contact us within 24 hours of receiving your order.

Eligible products may be exchanged after verification by our support team.

For hygiene and safety reasons, opened or used products cannot be returned or exchanged.

Orders can only be canceled before dispatch. Once shipped, cancellation may not be possible.

Refunds, if approved, will be processed according to the payment method used during purchase.

For delivery, return, or exchange inquiries, please contact us:

📞 +971 50 460 2950